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Hotel industry
Digital services for a perfect guest experience

Guests' expectations of modern hotels have changed – digital services, contactless check-ins and personalized offers are no longer a matter of choice, but a decisive competitive advantage. Mobile apps offer hotels the opportunity to optimize processes, improve service and increase guest satisfaction.

At BNO Technology Solutions, we develop customized hotel apps that not only improve guest communication, but also increase revenue and streamline operations.

Why mobile apps in
the hotel industry?

  • ✅ Contactless check-in & check-out

    Guests can check in directly via the app, retrieve their room keys digitally and check out contactlessly upon departure – this saves time and reduces waiting times at the reception.

  • ✅ Digital room control & smart room integration

    From controlling the temperature and dimming the lights to operating the TV, a hotel app can be used as a central control unit for the smart room experience.

  • ✅ Bookings & upselling directly via the app

    Guests can book room upgrades, spa treatments or additional services directly through the app, enabling hoteliers to increase revenue.

  • ✅ Personalized offers & loyalty programs

    Thanks to data analysis and customer profiles, hotels can integrate individual discounts, offers or loyalty programs into the app to maximize customer retention.

  • ✅ Digital guest directory & concierge services

    From restaurant recommendations to wellness reservations and local activities – an app replaces the classic guest directory and offers all the information at a glance.

  • ✅ In-app communication & instant chat with reception

    With a direct chat function, guests can quickly and easily ask questions, order room service or report complaints without having to go to the front desk.

  • ✅ Multilingual support for international guests

    A multilingual hotel app offers a better user experience for international guests and ensures smooth communication.

Receptionist handing over a room key card.

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More about our customer

Our expertise in the hotel industry

We have developed numerous apps for hotels and resorts, including:

  • Hotel check-in & digital key solutions for contactless processes
  • Room and service apps for smart room control and digital guest directories
  • Upselling and loyalty programs to increase guest satisfaction and revenue
  • Live chat and digital communication tools for better guest care
  • Omnichannel integration with booking systems and hotel software

Our approach

  • Personalized advice on the optimal digital strategy for hotels
  • Intuitive UI/UX concepts that inspire guests and are easy to use
  • Agile development & continuous testing for a high-performance and error-free app
  • Long-term app management and support to keep the app up to date and functional

Mobile apps for the hotel industry
Increase guest satisfaction now!

With a customized hotel app, you not only improve service and efficiency, but also increase revenue and guest loyalty.

Get in touch